Refund Policy

This Refund Policy explains how TECHTRIS PRIVATE LIMITED("Techtris", "we") handles refunds for Assuary subscriptions. It is part of, and should be read together with, our Terms & Conditions.

1. 30-day money-back guarantee

We offer a 30-day money-back guarantee. No questions asked. If you are not satisfied with Assuary for any reason, contact us within 30 days of your purchase and we will refund that payment in full.

You do not need to give a reason, and there is nothing to qualify for. The refund is for the full amount you paid — we do not deduct payment-processing, bank, or currency-conversion charges — and it is returned to the payment method you used.

2. Free trial

Every plan starts with a 30-day free trial and no card is required. You are not charged during the trial, so there is nothing to refund. If you never subscribe, you are never billed.

3. How to request a refund

Email support@assuary.com from the address on your Assuary account, or contact Paddle directly at paddle.net. Paddle is our reseller and handles returns on our behalf, so either route works.

We acknowledge requests within 2 business days. Approved refunds are issued to your original payment method and typically appear within 10 business days, depending on your bank.

4. Cancelling your subscription

You can cancel at any time from your account settings. Cancelling stops all future billing; you keep access until the end of the period you have already paid for. Your data is retained and remains available to export after cancellation — export is never restricted by plan or account status.

Cancelling and requesting a refund are separate actions. If you are within the 30-day window and want your money back, ask us — see section 3.

5. Complaints

If something has gone wrong, email support@assuary.com with the details. We acknowledge every complaint within 2 business days and aim to resolve it within 10 business days, telling you in advance if it will take longer.

If we cannot resolve it to your satisfaction, you may escalate to Paddle, the Merchant of Record for your purchase, via paddle.net. Nothing in this policy limits any statutory right you have under the consumer-protection law of your own country; where that law gives you more, it applies.

6. Who you are buying from

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle will appear as the merchant on your card or bank statement.

7. Contact

TECHTRIS PRIVATE LIMITED, Ma. Heboodhooge, Nikagas Magu, Male City, Maldives.

Email: support@assuary.com
Phone: +960 916 5377