Refund Policy

This Refund Policy explains how TECHTRIS PRIVATE LIMITED ("Techtris", "we") handles refunds for Assuary subscriptions. It is part of, and should be read together with, our Terms & Conditions.

1. 30-day money-back guarantee

We offer a 30-day money-back guarantee. No questions asked. If you are not satisfied with Assuary for any reason, contact us within 30 days of your purchase and we will refund that payment in full.

You do not need to give a reason, and there is nothing to qualify for. The refund is the full amount you paid, whether you were billed monthly, every six months or yearly. We do not deduct bank or transfer charges.

2. Free trial

Every plan starts with a 30-day free trial and no payment is needed to start. You are not charged during the trial, so there is nothing to refund. If you never subscribe, you are never billed.

3. How to request a refund

Email support@assuary.com from the address on your Assuary account, with the bill number you want refunded.

We acknowledge requests within 2 business days. Refunds are paid by bank transfer to the account the payment came from, and normally arrive within 5 business days of approval.

4. Cancelling your subscription

You can cancel at any time by emailing support@assuary.com. Cancelling stops all future billing; you keep access until the end of the period you have already paid for. Your data is retained and remains available to export after cancellation — export is never restricted by plan or account status.

Cancelling and requesting a refund are separate actions. If you are within the 30-day window and want your money back, ask us — see section 3.

5. Complaints

If something has gone wrong, email support@assuary.com with the details. We acknowledge every complaint within 2 business days and aim to resolve it within 10 business days, telling you in advance if it will take longer.

Nothing in this policy limits any statutory right you have under the consumer-protection law of your own country; where that law gives you more, it applies.

6. Who you are buying from

You buy Assuary directly from TECHTRIS PRIVATE LIMITED. Bills are issued in our name and paid by bank transfer to our own account; there is no reseller or payment processor in between.

7. Contact

TECHTRIS PRIVATE LIMITED, Ma. Heboodhooge, Nikagas Magu, Male City, Maldives.

Email: support@assuary.com
Phone: +960 916 5377